REFUND POLICY

Refund & Return Policy

At Mystic Metrics, we want you to feel confident when purchasing products or services from our platform. If for any reason you are not satisfied, we offer a 100% refund within 30 days of purchase.

30-Day Refund Guarantee

Customers may request a full refund for any reason within 30 days of the original purchase date.

This policy applies to eligible:

• Physical products
• Digital products
• Services and sessions purchased directly through our platform

How to Request a Refund

To request a refund, please contact us within 30 days of your purchase by emailing:

mysticmetrics@gmail.com

Please include:

• Your name
• Order number or receipt
• The email address used for purchase
• A brief description of the issue (optional)

Refund Processing

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for your financial institution to process the refund after approval.

Physical Product Returns

For physical items, customers may be asked to return the product before a refund is issued. Return shipping costs may apply unless the item arrived damaged or incorrect.

Non-Refundable Items

The following may not be eligible for refunds unless otherwise required by law:

• Gift cards
• Custom or personalized products
• Services already fully rendered
• Downloaded digital products where abuse of the policy is suspected

Cancellations

Appointments, sessions, or events canceled within 24 hours of the scheduled time may not qualify for a refund unless otherwise approved.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact: